Everything is sent from the UK. The price you pay at checkout is the price you see — there is nothing added afterwards.
Options and costs
| Service | Cost | Timescale |
|---|---|---|
| Standard delivery | £3.95, or free on orders of £40 or more | 2–4 working days |
| Express delivery (UK mainland) | £6.95 | Next working day when ordered before 1pm |
| Scottish Highlands & Islands | £7.95 | 3–6 working days |
| Northern Ireland | £6.95 | 3–5 working days |
The free-delivery threshold is measured on the goods in your basket, before delivery is added. Your basket tells you how much more you would need to spend to reach it, so there is no need to work it out.
Working days
Working days are Monday to Friday, excluding public holidays. An order placed at the weekend is picked on the next working day.
Tracking
You will have a dispatch email with a tracking reference as soon as your parcel leaves us. You can also use Track your order at any time — you will need your order number and the email address you ordered with, and you do not need an account.
If something has not arrived
Please give the carrier until the end of the stated window, then get in touch with your order number and we will chase it.