If something is not right, we will put it right.
Changing your mind
You have 14 days from receiving your order to tell us you want to cancel it, and a further 14 days to send it back. This is your statutory right under the Consumer Contracts Regulations 2013 and it applies whether or not anything is wrong with the goods.
Hygiene items
Duvets, pillows, mattress toppers, mattress protectors and pillow protectors can only be returned unopened and with their packaging seals intact. Once a sealed hygiene item has been opened it cannot be resold, and the right to cancel does not apply to it. This is why we do not restock returned bedding by default — it is listed as destroyed, not put back on the shelf.
Duvet covers, sheets, pillowcases, towels, throws, cushion covers and curtains can be returned in a resaleable condition, unwashed and unused.
If it is faulty or not what you ordered
Tell us within 30 days and you can have a full refund, including what you paid for delivery, and we will cover the cost of sending it back. After 30 days we will repair or replace it. Nothing on this page reduces your rights under the Consumer Rights Act 2015.
How to start a return
Sign in and open Returns in your account, or contact us with your order number if you ordered as a guest. We will confirm the address to send it to before you post anything.
Refunds
Refunds go back to the original payment method within 14 days of us receiving the goods, or of you showing us they were sent. We will email you when it is done.