These terms apply to every order placed through this website.
1. The contract
Your order is an offer to buy. The contract is formed when we send you an order confirmation email, not when you place the order — so if something is mispriced or out of stock we can decline the order and refund you in full rather than being obliged to supply it.
2. Prices
Prices are in pounds sterling and are the price you pay. Delivery is shown separately in the basket and at checkout before you commit. We are not VAT registered, so no VAT is charged on your order and your invoice will not show a VAT element.
If a price changes between you adding something to your basket and reaching checkout, we will tell you exactly what changed and ask you again. We will never charge a figure you have not seen and agreed to.
3. Availability
Stock shown on this site is the best information we have. If an item is unavailable after you have ordered, we will contact you with the options and refund you if you would rather not wait.
4. Delivery
See Delivery information for options, costs and timescales. Risk in the goods passes to you when they are delivered to the address you gave us.
5. Cancellation and returns
See Returns & refunds. Your statutory rights to cancel and to reject faulty goods are set out there and are not limited by these terms.
6. Product descriptions
Dimensions, compositions and weights are taken from the manufacturer's own specification. Colours shown on screen depend on your display and are a guide. Natural fibres vary slightly between batches.
7. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Rights Act 2015.
8. Governing law
These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there.
9. Contacting us
Use the contact form. We will acknowledge a complaint within two working days.